The School Committee discussed cellphone policies again this week, approving the rules developed by principals despite some ...

Her exclusive CNET videos get you behind the scenes as she covers new trends, experiences and quirky gadgets. Her weekly ...

The Redmi 14R is a brand-new affordable smartphone that Xiaomi introduced in China over the weekend. Although it’s looks ...

The Edge 50 Neo might seem like yet another mid-range phone from Motorola, but its hiding a few surprises that you might not ...

Immediate Wise claims to tap into the wisdom of artificial intelligence to provide hands-free crypto trading services. Is it ...

If you're looking for an iPhone 16 vs. Google Pixel 9 showdown, you've come to the right place. Now that Google and Apple ...

When Apple unveiled its AI plans at WWDC in June, analysts suggested the feature could put the iPhone 16 on track for another ...

Please verify your email address. Phones get all the attention for their flashy hardware and features, but for your new phone to work its very best, it needs the ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

When the best-suited agent answers, the chance of resolving issues on first contact goes up. From a technical standpoint, skills-based routing relies on data from your CRM software and ...

Choosing the best phone in 2024 can be challenging with the multitude of excellent options available. Whether you are an iPhone fan, an Android user, or open to any smartphone, finding the perfect ...

The TV creator, plus stars like Edie Falco, Lorraine Bracco and Michael Imperioli, sit down for a two-part look back at the game-changing mob dramedy. By Daniel Fienberg Chief Television Critic ...