Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in the U.S ...
Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many reasons a customer might come back to a business again ...
Shep Hyken, CSP, CPAE is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in ...
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