The government announced their Autumn Budget on Wednesday 30 October 2024. This was the first Budget from the new Labour government. We'll explain how the changes are likely to affect your money and ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Citizens Advice will not charge you to call our national phone service or consumer helpline, however your service provider might do. Calls to our national phone service and consumer helpline are free ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...

In the UK, human rights are protected by the Human Rights Act 1998. Public authorities, like a local authority or the NHS, must follow the Act. If a public authority has breached your human rights, ...

Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods'. I would like to make it clear to you that I did not ...