Find out what to do when it floods and who can help with different types of flooding. You'll be responsible for some waste pipes in and around your property, we're responsible for others. Knowing what causes sewer flooding can help prevent damage and costly repairs.

If your home or business is currently affected by sewer flooding, call us on 0800 316 9800. For external flooding, we’ll get to you within 24 hours (48 when we're exceptionally busy). For internal flooding, we'll get to you within 8 hours (12 when we're exceptionally busy).

What causes sewer flooding? Identifying the issue makes it easier to know who's responsible for fixing it. The three main causes of sewer flooding are: Blockages in sewers and drains; Heavy or continued rainfall; Damage and system failure; Watch …

Jan 10, 2025 · In a video posted online, the Liberal Democrat MP for Dorking and Horely Chris Coghlan said that sewage was "spraying" out of a broken manhole cover, just yards from the River Thames tributary in...

Storm discharge is a mixture of rainwater and untreated sewage, released by storm overflows into watercourses. This happens during heavy or continued rain to prevent sewer flooding. Thames Water use EDM to record storm discharge activity. For more information

Feb 1, 2025 · The water company is making it easier and quicker for members of the public to report sewer flooding, blockages or leaks across London and the Thames Valley, following the launch of a new reporting tool and interactive map on its website.

Dec 4, 2023 · Thames Water has launched a new reporting tool and interactive map to enable the public to report sewer flooding, blockages or leaks across London. You can now report a range of problems online, from either a desktop or on the go via a mobile phone.

In this section of the website you can find information about water and sewerage supply to household consumers.

The damage caused by sewer flooding can be devastating. We're doing everything we can to prevent it happening now and working on a long-term solution too. There are also some easy things you can do to prevent sewer flooding at home .

Mar 18, 2024 · Thames Water is responsible for managing the risks of flooding from water and foul or combined sewer systems. Highway Authorities are responsible for providing and managing highway drainage and...